Auto Advisors

We love to share this happy member emails; this one is about Chris E. Super job!

Howdy and good morning! Just wanted to let you know l recently purchased a new Toyota Highlander with the assistance of Chris. (Auto advisor with Tampa Bay federal credit union). She made the process really easy and enjoyable. If that’s possible. 😁😁 Richard at Toyota was awesome. No pressure, pushing or being a typical car salesman. Carrie at the credit union had all the financial information ready to go in minutes. So easy.
Could I have gotten the same deal as I did with the service? Maybe. Probably yes. But it would have taken me hours if not days to achieve. AND a hell of a lot of aggravation. All I had to do was explain to Chris what I wanted and it happened. You guys made it painless and I truly appreciate it!!
Please tell everyone thank you. Have a great day and peace be with you and yours.
Chris S.
Tampa FL
GO RAYS!!

This is an email from a USF FCU member about her experience with Beth. Her description of her car buying experience could be lifted right out of our employee handbook...that is how perfectly Beth provided our service. Bravo Beth!

Dear Joe,

I wanted to take a moment to share what an exceptional experience I had working with Beth S. as my Auto Advisor.

Just last week, I went into USF Credit Union to open an account and obtain an auto loan, and I was delighted to learn that the credit union offered this complimentary car-buying service. I honestly had no idea how valuable that service would be. What I expected to be a daunting and stressful experience quickly became one of the easiest and most enjoyable car-buying experiences I've ever had.

Beth was absolutely phenomenal from start to finish. She was incredibly proactive, kept me informed every step of the way, and provided so many helpful insights throughout the process. As a young female professional, I especially appreciated having someone knowledgeable and trustworthy in my corner who could help me navigate the process and advocate for me.

She found the exact car I was looking for within two days! By Saturday (less than a week after I first walked into the credit union ) I was meeting Beth at the dealership to finalize the purchase. Having her there with me made such a difference. There were a TON of forms to sign, and Beth patiently walked me through each one and made sure I understood what I was signing. It was incredibly reassuring to have her there as my representative throughout the entire process.

The whole experience truly felt like a white-glove service. From finding the right vehicle to helping me navigate the dealership and understand all the paperwork, Beth went above and beyond. I felt supported, informed, and genuinely taken care of the entire time. And as if the service itself wasn't enough, the added discount on my auto loan through USF Credit Union was an incredible bonus!

I cannot recommend Beth and this service highly enough. She is a fantastic asset to USF Credit Union, and I hope the credit union knows how much value she brings to its members. I would absolutely use this service again and will be recommending Beth to anyone I know who is looking for a car.

Sincerely,
Ila

This is an email from a Tropical Financial member. Great job, Adrian!

Happy Friday,

I’m writing to highlight what a great experience it was working with Adrian. In a world full of bait & switch dealership prices, hidden fees and even more hidden damages - Adrian made buying a car so so easy. Frictionless.

He was communicative and responsive throughout the entire process, delivered exactly what I asked for, and offered very competitive pricing. The turnaround was also impressively quick, which made the entire experience smooth and stress-free.

I really appreciated Adrian’s professionalism and follow-through. Listen - I wasn’t easy. He had to educate in certain parts when I started scheduling third party inspections and signing.

Five-star experience all around, and I would absolutely recommend working with him!

April A.

This email from satisfied Florida West Coast members details an amazing effort by Chris!

Dear Mr. G:

I am writing to express our sincere appreciation for the exceptional assistance Chris E. provided through the Auto Advisors Program as we purchased our 2026 Ford Maverick from Park’s Ford.
Our credit union had not made us aware of this service; we happened to discover it while completing our online loan application. Finding the program—and connecting with Chris from the very first phone call - was truly a blessing.

We never expected to drive away in our new truck less than 48 hours after submitting the application, but Chris made it possible. She guided us through every step and made the entire process smooth from start to finish. When we did not receive the pre-approval letter, she went above and beyond by finding a way to contact the credit union on a Saturday so that we could get the pre-approval letter and the purchase could be completed.

Chris’s responsiveness, resourcefulness, and dedication turned what could have been a stressful experience into an easy and exciting one. We are deeply grateful for her outstanding service and hope she receives the recognition she deserves.

Thank you for offering such a valuable program and for having someone as wonderful as Chris on your team.

Sincerely,
Paula & John B.

What a perfect way to end the week and start the Labor Day weekend. (Chelsea is a member of PowerNet in Tampa.) Well done, Chris!

Good morning,

I just have to say thank you for hiring Chris E. She truly helped me after a very bad situation with buying a lemon. Then my mechanics leading me on that they can fix it. Long story short you have really saved me with Chris. I can honestly say I have faith in good people again. She was understanding, determined and very knowledgeable. Please make 5 more of her lol.

Truly, thank you. She is my angel after this 4 month long disaster.
Kind regards

Chelsea SC

There is nothing to add here besides this: Super Job, Beth!!

Dear Mr. G and Mr. M:

Elation is attained when an experience far exceeds one’s expectations. I’ve had some really unpleasant encounters when buying a new vehicle. Hearing the process hasn’t changed in the ten years since I last bought a car, I expected more of the same. As THE Auto Advisor for my recent new pickup purchase, Beth S’s management, guidance, and collaboration changed all that for the better. Safe to say, I am elated.

It is fortunate USF’s credit union has a relationship with Auto Advisors. More fortunately, my case was referred to Beth. From my first conversation with her, I sensed car buying was going to be better this time around. Beth’s enthusiasm for her work, and her experience in the industry shows through in every conversation. She provides valuable insights into the car market, warranties, as well as savvy buying strategies. Plus, Beth is just really pleasant to work with. She even kept the buying process going - despite my making things difficult when I changed my desired make and model. Once I committed to a test drive, Beth, met my wife and me at the dealership. She set us up with sales and finance people who were very nice to work with. No doubt, another advantage of being in Beth’s network. Negotiating the deal, with Beth there as my spirit guide, then finalizing the purchase was efficient, fair, and easy. Thanks to Beth, I could not imagine a better buying experience.

When it’s time to buy another vehicle, I’ll play by the rules and call Auto Advisors. But, if Beth Shoup is advising - she’ll be the one I want on my side; every time.

Best regards,

Kevin B.

This is a very appreciative email from a We Florida Financial member about our newest Advisor, Marcos!

Mr. G,

I recently purchased a Toyota Camry in Hollywood, FL through your service. I have filled out your survey, but I wanted to email you personally to tell you how amazing my advisor, Marcos P. was.

I hate buying cars. I assume that I will always be "taken for a ride" by the dealer in some fashion along the way. I was very nervous about this purchase, but was happy that my Credit Union recommended I use you. Marcos found exactly the car I needed, explained everything, and went above and beyond, even to the point to meeting me at the dealership on the day I purchased the car to explain each and every page I would sign. He made sure all my questions were answered, and that the dealership took good care of me and didn't charge me for anything extra.

I was so incredibly impressed with your service, and Marcos. Two other family members have used it, and I have recommended your service to several people already. I will definitely use you again.

Thanks so very much,
Frances K.
Pembroke Pines, FL

This is a lovely email from a USF FCU about Beth. She saved the day!

Good morning Sir,

This is Chris H and family.

We recently had the pleasure to meet Beth S. as our USF FCU Auto Advisor. We were not sure how this process would unfold. Our over the phone contact with Beth was very pleasant as we searched for cars and changed our parameters around. After some time we finally settled on a couple of Toyota Corollas for our daughter at Autonation at Pinella's Park.

When we arrived from Sarasota and met Beth, we learned that those cars were not available. At that point Beth took immediate charge, as we were all disappointed to have made that drive for nothing, it seemed. In a very short time, Beth was able to negotiate an amazing deal for a brand new car ( 5miles! ), which we had never considered before. As the salesmen and their financial advisers were coming together to discuss a potential deal for us, Beth didn't stop there but talked to multiple employees with familiarity, to make sure that this deal will be going through.

In the end, her first contact person, Connor, was able to secure the deal and even put brand new floor mats into the car, after Beth told him to just switch them over ( the part that stays with us is, when Connor's head snapped over to her in disbelief and she just nonchalantly shrugged and nodded "let's do this" ).

In conclusion, we know that we could never have gotten this deal without Beth. Not even close! Not only was it done in a timely manner, but also very professional and laid back for us.
Beth is an amazing person; very knowledgeable, professional, and we look forward to working with her again in the future. ( and only with her! )

Kind regards,
Chris and Birte H

When it rains, it pours...but in an excellent way!! Great job, Marcos!

Dear Joe,

I wanted to take a moment to recognize Marcos P. for the excellent service he provided during my vehicle-buying experience.

Marcos took the time to listen to what I wanted in a vehicle and explained the entire process so I knew what to expect. He even accompanied me to the dealership, helped communicate with the dealer, and made sure my questions, concerns, and opinions were heard.

The process never felt rushed. He made sure the vehicle was what I wanted and stayed with me at the dealership until I drove off the lot. When we experienced technical difficulties with the vehicle, he also stayed with me and the technician to make sure everything was properly addressed.

Marcos truly went above and beyond, and I really appreciate his patience, support, and dedication throughout the entire process. I wanted to make sure his excellent customer service was recognized.

Thank you,
Kiara S.

We'd like to share an email from a happy We Florida Financial member:

Ok, I filled out your survey on QuickBase, but it don’t think it went through. For the record, I gave you all 5’s. I learned about Auto Advisor through my credit union, and Marcos did a fabulous job. Made the whole experience painless.

Mary B.