Qualtrics

Yesterday, we gathered in Nashville for a big moment: the introduction of Healthcare XM.

Our CEO Jason Maynard and Thomas H. Lee, MD, newly named Executive Director of our XM Institute, were joined by our incredible customers Corewell Health, Vanderbilt University Medical Center, and healthcare organizations across the industry. Together, they talked through what happens when AI, decades of healthcare expertise, and the world's largest experiential dataset come together.

The goal: closing the Experience Gap in care, for good. qualtrics.com/news/qualtrics-unveils-healthcare-xm

We're excited to announce Thomas H. Lee, MD as Executive Director of our XM Institute. A practicing cardiologist and longtime Chief Medical Officer of Press Ganey Associates LLC, Dr. Lee will lead the research and thought leadership that helps organizations everywhere understand and close the gap between what people expect and what they receive. Congratulations Dr. Lee! https://www.qualtrics.com/news/qualtrics-unveils-healthcare-xm/

Today, we’re proud to introduce Healthcare XM! It brings Press Ganey Associates LLC industry-leading data, analytics, and solutions directly onto our XM Data & AI Platform.

Groundbreaking care requires moving beyond traditional dashboards that only show what already happened. Grounded in the world’s largest experiential dataset, Healthcare XM comprises Clinical XM and Health Plan XM to help health systems and plans simulate, predict, and deliver trusted outcomes.

This is the future of XM in healthcare.

https://www.qualtrics.com/news/qualtrics-unveils-healthcare-xm/

Introducing our new Experience Loop (X-Loop) Diagnostic Service! It does what most customer journey maps can't: it maps your customer lifecycle in real time, so you always know exactly where to focus next. Working alongside our XM Advisors, you'll walk away with a visual model of what's actually driving lifetime value, and a roadmap for what to prioritize first. Learn more: https://www.qualtrics.com/news/qualtrics-unveils-xm-data-ai//?utm_source=linkedin&utm_medium=social&utm_campaign=2026--global--marketing&utm_content=en

BIG NEWS: Reputation Experience is now a part of your XM suite. For most organizations, online reputation is scattered across disconnected agencies, review platforms, and listing tools, completely separate from the XM program. Now, it’s connected to the experience data that explains it. Turn it on today: https://www.qualtrics.com/news/qualtrics-unveils-xm-data-ai//?utm_source=linkedin&utm_medium=social&utm_campaign=2026--global--marketing&utm_content=en

Join us next week in Nashville for our Healthcare Executive Summit.

Our CEO Jason Maynard and Chief Medical Officer Thomas Lee, MD will take the stage with Corewell Health and Vanderbilt University Medical Center to explore how AI, human context, and the world's largest XM dataset are redefining what patient experience can look like.

Attend in-person: https://cvent.me/RN2L4Q

Watch the livestream: https://www.linkedin.com/events/thefutureofxm-healthcareexecuti7498784984540049408/theater/

Our Future of XM Executive Report is here.

Poor customer experiences put nearly $3 trillion in global sales at risk. AI is making organizations faster and more efficient, but delivering consistently great experiences is getting harder as customer expectations rise.

The organizations that win will turn greater capability into experiences that earn trust. See what it takes to close the Experience Gap. https://www.qualtrics.com/ebooks-guides/experience-future-of-business/