BAC

This week we recognize Walgreens (Post Rd & Wickham - Melbourne)!

Through our OJT program, participants build essential retail and customer service skills that prepare them for long-term success.

Thank you for your continued partnership!

Learn more: https://bit.ly/3QN10I3

❓ IT Procurement FAQ

What should procurement teams look for when selecting an IT support partner?

Beyond technical capabilities, organizations need a provider that can consistently deliver quality service, adapt to changing requirements, and maintain strong customer satisfaction.

BAC IT Services provides:

✔ Proven service desk support
✔ Customer-focused delivery
✔ Workforce flexibility
✔ Performance-driven operations
✔ Quality assurance processes
✔ Federal contract experience

Technology support is ultimately about people. Our teams help organizations maintain productivity while ensuring customers receive timely and effective assistance.

📈 Procurement decisions should create measurable value.

BAC IT Services combines technical expertise, responsive customer support, and proven performance to help organizations maximize their technology investments.

Supporting more than 9,000 customer interactions each month, BAC consistently maintains quality scores above 93% while delivering reliable Tier 1 support, service desk operations, and customer experience management.

For procurement teams, that means:

✓ Reduced support costs
✓ Improved customer satisfaction
✓ Consistent service delivery
✓ Scalable workforce solutions
✓ Strong performance accountability

Technology investments should generate results. BAC IT Services helps organizations achieve both operational efficiency and mission success.

At BAC, exceptional IT support starts with exceptional leadership.

As Program Manager for BAC's IT/Contact Center Operations, Traci Hildreth leads with a people-first approach that empowers her team to deliver reliable, mission-focused support for our federal customers every day. Through coaching, collaboration, and a commitment to continuous improvement, she helps build a culture where employees grow, customers succeed, and missions move forward.

As Traci says:

"I'm proud to lead a team that delivers reliable IT solutions and support that empowers our customers to focus on their mission. It's about more than technology, it's about people, partnership, and purpose."

Traci's leadership helps ensure BAC's IT Services team continues to deliver reliable, customer-focused solutions that support mission-critical operations for our federal partners.

🌟Employee Spotlight
People Behind the Mission: Bobby Cleckler

Leadership often begins with a willingness to help others succeed.

Over the past eleven years, Bobby Cleckler has grown from a part-time shelf stocker to Team Lead at BAC's Whiting Field Commissary. Along the way, he has become a mentor, trainer, and advocate for both his team and the Deaf community.

Bobby's journey demonstrates the impact of perseverance, continuous growth, and inclusive employment opportunities. Through his leadership, he helps create an environment where every team member has the opportunity to succeed.

We're proud to recognize Bobby and the positive impact he makes every day.

🔗 Read his story on our blog, https://bacemploy.com/people-behind-the-mission-bobby-cleckler/

Precision that performs when the mission depends on it.

In aerospace and defense, every connection matters. BAC delivers precision cable assembly solutions designed to meet demanding performance requirements while supporting reliable, mission-ready operations.

Our Manufacturing & Logistics team produces high-quality cable assemblies backed by rigorous quality standards, on-time delivery, and the experience needed to support government and commercial customers alike. Whether you're looking for a trusted manufacturing partner or a scalable production solution, BAC is committed to delivering quality you can depend on.

When you partner with BAC, you also create meaningful employment opportunities for individuals with disabilities through the AbilityOne Program, demonstrating that operational excellence and social impact can go hand in hand.

Let's build reliable connections that power your mission.

A huge thank you to Club 52 Poker for selecting BAC as the beneficiary of their recent charity tournament!

Their generous $2,300 contribution will help support the programs and services that empower individuals with disabilities to achieve meaningful employment and personal success.

We are especially grateful to all the players who generously contributed and to those who continue to invest in stronger, more inclusive communities.

💜 Thank you for making a difference!

🔧 Employee Spotlight: Logan Shook

Behind every mission-ready facility is a skilled professional who keeps critical systems running.

As Team Lead and Appliance/HVAC Mechanic at TRACEN Yorktown, Logan Shook plays a vital role in maintaining the systems that support daily operations across the installation. From preventive maintenance and commercial equipment repairs to troubleshooting HVAC, electrical, appliance, and computerized control systems, Logan helps ensure facilities remain safe, efficient, and operational.

His team provides around-the-clock support, responding to emergencies and minimizing downtime so Coast Guard personnel can stay focused on training and mission readiness.

Thank you, Logan, for your technical expertise, dedication, and commitment to delivering dependable facility support every day. Your work is an essential part of keeping TRACEN Yorktown operating at its best.

Mission success starts with dependable IT support.

Procurement leaders need technology partners that can adapt as mission requirements evolve.

BAC's IT Capability Bundle provides comprehensive support services designed to improve customer experience and keep operations running smoothly.

Our IT Capability Bundle includes:

✔ Tier 1 Help Desk Support
✔ Customer Contact Center Services
✔ Technical Support
✔ Service Desk Operations
✔ Knowledge Management
✔ Workforce Scalability

Backed by experienced professionals, proven service delivery, and government contracting expertise, BAC provides scalable solutions that help organizations improve operational performance while staying focused on their mission.

Partner with a provider that understands both technology and customer experience.