TouchPoint Support Services

Congratulations to our winners! These four associates approach each interaction with compassion and commitment, leading to a real positive impact for those they care for. Thank you to these associates for demonstrating how TouchPoint goes beyond!

At a leading hospital in Tennessee, TouchPoint's customized English as a Second Language (ESL) program is helping associates build language skills, workplace confidence, and pathways for long-term professional growth. Learn more: https://bit.ly/4hndBhI

How do we determine a successful transition? Throughout the process, transition progress is measured against the standardized plans set forth at the very beginning. EVS, FNS, and Ancillary services all carry out the transition according to an approved, collaborative checklist unique to the team they're transitioning. Accomplishing this list is only the beginning of how TouchPoint fulfills our promises day in and day out.

"At the end of the day, I feel the most complete and the most myself when it comes to relationships. Relationships mean so much, and there's been so many times throughout my life when strangers, new friends, old friends, or family have shown up for me in small acts that cause a big impact. You never know what someone's going through, and I think just doing whatever you can to make a positive impact on someone's day goes a long way."

How can support services build on a team of grandfathered associates? Once service is established, TouchPoint hosts hiring events across service lines, supported by on-site leadership and additional teams. HR teams ensure a seamless hiring process, with all hands on deck to manage administrative tasks: an early example of the support that TouchPoint provides to our partners.

"I knew I wanted to be in healthcare…so I went down the course of, 'Do I want to be a physical therapist? Do I want to do biology? Should I be in occupational therapy?' but I kept finding that they weren't the perfect fit. Then, I had a grandpa who ended up having a feeding tube, and my mom had malnutrition as a side effect of a cancer diagnosis, and it put me on a route of being really interested in medical nutrition. That was the one field that felt right from the start."

Find a role that fits you: https://bit.ly/3LkBwSS

National begins today, September 15th, and marks a month-long celebration honoring Hispanic and Latino culture. This year’s theme, “Our Collective Heritage: Honoring the Past, Inspiring the Future,” focuses on celebrating the experiences and achievements of Hispanic and Latino communities while continuing to create opportunities that are educational and inclusive. With More than 65 million people in the United States identifying as Hispanic or Latino, this month recognizes the influences and contributions of about 20% of the U.S. population. To learn more about the significance and history of this month and how you can help celebrate, check out these resources from the National Museum of the American Latino: https://latino.si.edu/learn/teaching-and-learning-resources/hispanic-heritage-month-resources

In a healthcare environment where every decision must balance quality, efficiency, and compassion, TouchPoint delivers results. Our integrated model is built to solve healthcare’s toughest operational challenges while enhancing the human experience at every point of contact. Read more in this new blog pot from CEO Robert Tindell: https://bit.ly/4xCt6bn

"Growing up, my role models for compassion and purpose were my mom and my grandma. They were such good examples of what being a true giver is. They were very selfless and always wanting to do things for other people. That's what gave them a feeling of fulfillment and happiness, and it made me want to be more selfless, like them."

As comes to a close, we're saying a huge congratulations to Chef Cody Levay, our TouchPoint Chef of the Year! 🎉 Chef Cody is a dedicated Regional Executive Chef known for his creativity, attention to detail, and commitment to delivering exceptional patient and guest experiences. His leadership, innovation, and willingness to support teams across the organization continue to make a meaningful impact.