Ingeniux

Getting a company to hire a technical writer is the easy part. Getting them to keep investing in documentation — and keeping that documentation current — is where most teams struggle.

Hannah Kirk, a technical writer at Google, shares what she's learned building documentation practices from scratch.

Read some of the highlights from her appearance on the Content Matters Podcast.

How to Build a Documentation Team That Lasts Learn what it takes to build a documentation team — from assessing the current state to measuring impact and keeping content current.

Everyone has a "content strategy." Almost no one has a content system.

The strategy tells you what you want to achieve. The system is the models, metadata, governance, and workflows that make it work—consistently, at scale, across every team.

Regina Lynn Preciado, VP of Content Strategy at Content Rules, Inc., broke down what it takes to design a content system that holds on an episode of the Content Matters Podcast:

→ Think of content as a balance sheet asset because if it isn't managed, it becomes a liability
→ Governance as "the paint on the road" — shared rules, not top-down control
→ Two roles that make governance stick: an editor-in-chief and a librarian
→ Why findability has to come before governance and why metadata is the gap no one wants to close

What's the one thing your organization keeps deferring on content governance? 👇

Watch or listen to the full episode:

Designing Content Systems That Make Information Easy to Find, Reuse, and Update Regina Lynn Preciado, Content Rules, shows how better content systems directly improve both authors and audiences’ experiences, and why this foundation matters even more as AI tools start relying on your content to generate answers.

DiscoverCX, from Ingeniux, unifies structured authoring DITA Markdown, a headless CCMS, and a real-time delivery API REST JSON — so one source of truth serves docs sites, portals, Salesforce, in-product help, and AI assistants.

DiscoverCX — Content Delivery Platform Headless CCMS + content delivery + customer portals. One platform for technical content across every channel.

Choosing the right CMS isn’t about picking templates — it’s about protecting your institution from digital chaos.

Drawing on insights from higher education marketers’ most common CMS evaluation questions and side-by-side platform comparisons, this guide identifies the CMS platforms best positioned for 2026, and explains why they matter in the daily operational realities of higher-ed marketing, communications, and IT.

The Best CMS for Higher Education in 2026 Choosing the right CMS isn’t about picking templates — it’s about protecting your institution from digital chaos.

“AI will take your job.” We’re hearing it across the industry, and tech writers are not immune. Like so many others, tech writers are worried about what is coming. But instead of burying your head in the sand and hoping for the best, see this period as an opportunity to show your company what you truly bring to the table—and how it’s something AI can’t provide.

Jack Molisani, President, ProSpring Technical Staffing, and founder of The LavaCon Conference on Content Strategy and Technical Communication Management joined us for some much-needed perspective and advice for technical writers and content strategists.

Whether you’re looking to show your value, so you don’t get replaced by AI or you’re already on the hunt for a new job, this episode is a must-watch.

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How to Be More Valuable Than the AI Jack Molisani, President, ProSpring Technical Staffing and founder of LavaCon, joined us for some much-needed perspective and advice for technical writers and content strategists in the age of AI.

Ingeniux is the content platform built for both humans and AI. Manage content, auto-generate schema and metadata, and launch in record time — so your site shows up in the answers, not just the search results.

Ingeniux CMS — The Enterprise CMS for Sites That Can't Go Down Cloud-native, SOC 2 ready, multi-site, multi-language enterprise CMS. Trusted by Dolby, Cisco, UKG. Schedule a 45-min demo.

Higher education websites are under pressure from every direction: shrinking teams, growing content volumes, and now AI answer engines that bypass your site entirely to answer student questions.

In our blog, we're breaking down 5 ways generative AI is changing the higher education web experience, and what your institution needs to do to stay visible, accurate, and trustworthy in an AI-first world.

Plus, we recommend the use cases to get you started.

From AEO and chatbots to image generation and FERPA compliance, it's all here:

5 Ways AI is Changing HE Experiences This eBook outlines five practical areas where higher ed web and marketing teams can start applying AI today, along with the governance and compliance guardrails needed to do it responsibly.

We took some time to go through the best .NET web CMS for 2026. Check out the list here and why they are the top choices.

The Best .NET Web Content Management Systems for 2026 In this article, we'll walk through the questions organizations on a .NET stack are actually asking when they write requirements and evaluate platforms, then apply those criteria to six leading systems.