Verve

The jobsite trailer has a hotspot, three laptops, and a printer nobody has fixed since the last crew.

Meanwhile the superintendent is pulling a current drawing revision on his phone, in the sun, on one bar.

Construction IT does not fail in the server room. It fails 40 miles away at 6:30am with a full crew standing around.

DM us FIELD if your crews work around your technology instead of with it.

Engineering term for how many people can disappear before everything stops.

For a lot of Valley businesses, that number is one.

Everybody loves Gus. Answers at 9pm, knows where every cable runs, worth every dollar. Gus also has no backup, no documentation anyone else can read, and no plan for the week he has surgery.

This is not about Gus. It is about a business built on one person's memory.

Tag someone whose entire IT rests on one set of shoulders.

We just wrapped up our first ScaleCon, the no-nonsense marketing and sales event built specifically for MSPs!

Three days in San Diego, fully focused on inbound marketing, outbound marketing, sales, and account management, learning the exact processes top performing MSPs are using right now.

We walked away with so many great insights and can't wait to put them into action. Excited for what's ahead for Verve IT.

"We already have an IT guy."

Good. Keep him.

One person covering 90 employees is not an IT department. It is a queue with a human attached. No real vacation, no deep work, and when he leaves the documentation leaves with him.

We take the volume. He takes what only an insider can.

If he were out for a month starting tomorrow, who else could log into your firewall?

Close a ticket at Verve IT and the person who opened it gets one question: happy, neutral, or sad.

Three faces and a comment box. No link buried in a footer.

We have collected 5,700. 97.7 percent positive.

We publish it because the 2.3 percent is where the useful information lives.

Does your provider measure satisfaction on every ticket, or only at renewal?

Ask your IT provider for a 12 month roadmap. If they send a price list, you have a vendor, not a partner.

A real one answers four things: what breaks next, what it costs to fix early, what you pay for that nobody uses, and what you need at 40 percent bigger.

Most owners learn the firewall is out of warranty the week it fails.

Comment ROADMAP for the self-assessment. Ten areas, 15 minutes.

Ask an owner what is wrong with their IT provider and nobody says uptime. They say this: "I have to chase them for updates."

The ticket sits three days. Your ops manager follows up twice and becomes an unpaid project coordinator for a vendor you already pay.

Silence is not a technical problem. It is fixable in a week.

What is on your grievance list? Post it below.

She started Monday. By Wednesday she still had no email.

Never one big mistake. Five small ones: no hire request form, no owner assigned, licenses ordered late, permissions copied from the last person in the seat, nobody checking on day one.

The cost is not the IT time. It is a new hire whose first impression is that nothing works.

Save this. Your next hire is closer than you think.

We were so happy to be part of the Cathedral of the Annunciation - Stockton Inaugural Golf Tournament last Friday, at The Reserve at Spanos Park in Stockton! The Cathedral of the Annunciation is a Catholic cathedral in Stockton and serves as the seat of the Diocese of Stockton.

Of course, we brought our tacos and golf cannons along for the ride, making for a fun and flavorful day out on the course.

Grateful to be part of the very first year of this tournament and can't wait to see it grow in the years to come.

It was an honor to welcome everyone to the Greater Stockton Chamber of Commerce (California) Industrial BBQ on Wednesday evening. This event celebrates local organizations that have achieved exceptional growth over the past year, whether in revenue, headcount, or square footage.

Always a pleasure to be part of an evening that highlights the hard work and momentum happening right here in our business community.