CallMiner

CallMiner is heading to Dallas, Texas for Telarus Partner Summit 2026!

We're excited to join technology advisors, suppliers, and channel leaders for three days of networking, collaboration, and conversations about the future of technology and customer experience.

If you're attending, stop by booth #321 to connect with the CallMiner team and explore how organizations are using conversation intelligence to strengthen customer relationships, optimize operations, and accelerate AI initiatives.

📍 Dallas, TX
📅 August 11–13, 2026

Learn more. https://ow.ly/1Qjr50ZvNwF

Customer expectations are rising. The challenge isn't deciding whether to automate, it's knowing where automation delivers the greatest impact.

In the latest episode of Future Forward, CallMiner’s Stacey Dye explores how leading organizations are using CX automation to reduce friction, improve customer journeys, and empower employees.

You'll discover:
👉 How CX automation supports better customer and employee experiences
👉 Why customer journey design is critical to successful automation
👉 How conversation intelligence uncovers friction points and moments that matter
👉 Real-world examples of proactive customer engagement in action

Watch the latest episode to learn why the most effective automation strategies are built around customer intent, trust, and measurable business outcomes.

Watch now. ▶️
https://ow.ly/SnqU50Zv1MB

Customer expectations are evolving faster than ever. The organizations leading in CX aren't just collecting feedback, they're operationalizing customer insights to drive continuous improvement across the business.

Join Devin Mason (CallMiner), Monica Arus (Sonos), and Bassem Halim (Cxperts) as they share how their organizations are turning customer conversations into measurable business impact.

You'll learn how to:
➡️ Identify opportunities for ongoing CX improvement
➡️ Turn customer conversations into actionable business insights
➡️ Drive innovation across customer service and operations
➡️ Build a customer-centric culture that scales

📅 Wednesday, July 29
🕐 8 a.m. PT | 11 a.m. ET | 4 p.m. BST

Reserve your spot. https://ow.ly/BV0u50ZtlY1

Customer sentiment is more than a positive or negative score.

Understanding why customers feel the way they do and how those emotions evolve across every interaction is what drives better business decisions.

CallMiner’s VP of International Frank Sherlock joins the latest episode of Future Forward to explore how conversation intelligence helps organizations uncover deeper customer context, connect insights across channels, and turn sentiment into action.

Listen to learn how leading enterprises are using customer conversations to improve agent performance, reduce churn risk, and deliver better outcomes.

Tune in today.🎥
https://ow.ly/BFjl50ZskHa

Launching an AI bot is a milestone. Keeping it effective is the real challenge.

Platform metrics alone don't tell the full story, making it difficult to understand where bots create friction, miss customer intent, or fall short of expectations.

In a recent interview with Francesca Roche at CX Today, CallMiner's SVP of Strategy & Alliances, Scott Kendrick, explains why optimizing AI requires continuous insight from real customer conversations. Conversation intelligence helps organizations uncover opportunities to refine AI, improve automated interactions, and deliver better customer outcomes over time.

Read the full article.

How to Optimize AI Bots Using Real Customer Conversations CX Today covers news including Chatbots, Conversational Intelligence Software, Customer Service Automation Software, Interaction Analytics, Quality Management (QM) and more.

The AI renaissance proved that anyone can build with . The next challenge is learning how to operate it at scale with measurable outcomes.

In our latest blog, CallMiner Chief Product Officer Bruce McMahon explores why the next phase of AI will be defined by operational excellence. Success depends on:

✅ Standardized, interoperable AI systems
✅ Continuous evaluation and quality control
✅ Sustainable AI economics at scale
✅ Accountability and governance by design

Organizations that succeed in this next phase will build AI systems that are trusted, measurable, and designed for real-world operations.

Read the full blog. https://ow.ly/SUem50Zq6Um

Agentic AI is transforming the contact center. These intelligent systems understand context, orchestrate workflows, and resolve customer issues from start to finish.

One key opportunity? Enhancing how agents work while creating better customer experiences.

In the latest episode of Future Forward, CallMiner’s VP of Client Automation, Jon Lamont, explores how agentic AI is helping organizations:
🔹 Move beyond rule-based automation
🔹 Empower agents with real-time guidance and coaching
🔹 Reduce customer effort through smarter orchestration
🔹 Deliver faster, more personalized

Watch the new episode to learn more.
https://ow.ly/Q2vk50ZoSZF

Automated call handling is becoming a critical part of contact center operations as organizations look to improve efficiency, reduce costs, and deliver better customer experiences.

In fact, 80% of organizations have at least partially implemented AI, up from 62% the previous year. As adoption grows, the focus is shifting from simply deploying automation to maximizing its business impact.

When supported by conversation intelligence, automated call handling can help organizations:

📈 Reduce operational costs while improving service quality
⏱️ Resolve customer inquiries faster
🤝 Give agents more time to focus on complex conversations
💡 Continuously improve performance through conversation insights

The greatest value comes from combining automation with conversation intelligence so every interaction helps improve the next one.

Read more in our latest blog. 👇
https://ow.ly/sfrc50ZnMpg