High Touch Technologies

Does your small or mid-size business actually need cyber insurance?

If you handle customer information (even names, email addresses, or payment details) the answer is likely yes.

A breach can leave your business facing legal costs, customer notification requirements, regulatory fines, downtime, and damage to the reputation you’ve worked hard to earn. Cyber insurance can help cover certain costs and give you more resources to respond and recover.

Your industry, the information you store, and your existing cybersecurity practices can all affect the coverage you need and what it may cost.

Our beginner’s guide breaks down what you should consider before choosing a policy: https://na2.hubs.ly/H08dm1h0

For National Techies Day, we’re celebrating the problem-solvers, troubleshooters, and innovators who bring the human touch to technology every day.

Happy to our High Touch team and techies everywhere! 👏

💻Meet the people behind the tech: https://na2.hubs.ly/H089jjj0

What happens when a cash total ends in two cents, but you don’t have any pennies around?

With Penny/Nickel Rounding in cynergi|suite, eligible cash payments can automatically round based on your settings, so store teams don’t have to calculate the difference by hand.

🪙 See how it works: https://na2.hubs.ly/H089hLD0

Cybersecurity Awareness Month starts today! 🔒

Here’s a good question to ask your team: What happens when someone gets an email that just feels off?

Do they click because it looks urgent? Ignore it? Ask someone else to take a look?

Taking a minute to check the sender or verify an unexpected request can prevent a much bigger headache. If something still seems suspicious, report it—even if you’re not completely sure.

We put together a few more practical ways to help your team stay cyber safe this month: https://na2.hubs.ly/H088hBt0

What can an AI tool see after someone connects it to a work account?

The answer may include much more than the information typed into a prompt. Some tools can access open tabs, files, meeting conversations, and connected applications…they may even be able to take actions through an authenticated session.

Watch Part 3 of our AI at Work webinar to learn why context and access matter:

AI at Work - Part 3: How Do Context and Access Create AI Risk? What makes an AI tool useful can also increase the risk it introduc...

Could a cyberattack infect your phone before you even see the message?

That’s the idea behind a zero-click attack. Cybercriminals target software vulnerabilities in messaging, email, and calling apps that automatically process incoming information.

Here’s a closer look at how an attack can unfold: https://na2.hubs.ly/H082DTQ0

When you connect an AI tool to your work account, you may be giving it access to more than you realize. 🤖

A chatbot might only use the information you provide in a prompt. An AI browser can read information within an authenticated session. A notetaker might capture confidential details from a meeting, while an AI agent could take multistep actions using the same access you have.

That’s why choosing a “safer” AI tool takes more than recognizing a trusted name or logo. You need to understand what the tool can see, what it can do, and how it will handle your company’s information.

In Part 2 of our AI at Work series, Andrew and Jason explain what to consider before giving an AI tool access to your work.

Check out the clip:

AI at Work - Part 2: What Can AI Tools Do With Your Access? Chatbots answer. Agents act.What can an AI tool see (and what can...

Do you know how much of your business data AI can access?

AI tools can connect to customer information, internal files, and other systems. As more of these tools become part of everyday work, those connections can create new risks. 🔐

Learn how to help protect your business: https://hightouchtechnologies.com/safeguarding-your-business-ai-and-cybersecurity-best-practices/

Which AI tools are people already using across your organization? 🤖

You don’t need a perfect AI strategy to start. First, get a clear picture of what’s already being used. Then, you can decide which tools make sense, what information should stay out of them, and when AI-generated work needs a second set of eyes.

Our Director of Professional Services, Andrew Kon, recently spoke with MES Computing about the AI questions businesses are sorting through right now. We’ve shared his perspective, along with five questions to help you put practical guardrails in place.

🔗 https://na2.hubs.ly/H07-nbB0

A whole decade with High Touch! 🎉

Nichole is celebrating 10 years with us, and that’s definitely worth making some noise about.

Happy workiversary, Nichole! 👏