Networkwise SA

Job Vacancy - 3rd Line Technical Support Engineer - Knysna Based

Job Description

This role provides 3rd level IT ServiceDesk Support Analyst to our small and medium-sized business clients. As well as providing helpdesk support, it will involve completing project work associated with new technology implementations. The role reports to the Technical and operations Directors.

Minimum Experience Required

· Minimum 5 years’ experience in an IT customer service-related position.

· Extensive experience at a Managed Service provider or other outsourced IT company.

· Working knowledge of a ServiceDesk ticketing system.

· Extensive experience with Microsoft 365.

· Experience with Firewalls, particularly FortiGate.

· Experience with centrally managed Anti-Virus solutions.

· Experience with Kaseya tools a strong plus.

Skills Required

· A thorough understanding of ITIL service management principles including:

Incident Management

Request fulfilment

Change Management

· Excellent knowledge of Microsoft’s’ core business applications and OSs

· Excellent understanding and experience in Microsoft 365 suite products.

· Implementation and operation of backup and disaster recovery solutions.

· Networking: WAN and LAN connectivity, routers, firewalls (particularly FortiGate).

· Remote access solution implementation and support: VPN, Remote desktop Services.

Values and approach to work

· Takes pride in providing outstanding customer service.

· Good attention to detail.

· Communication with customers: keeping them informed of Incident and Request progress.

· Ability to relate to clients and speak to non-technical end-users.

· Ability to remain calm under pressure.

· Good writing skills for end-user communication as well as documentation of work.

· Ability to work in a team, communicate effectively and provide a point of escalation for L1/L2 Technicians.

Language Skills

· Must be a fluent English speaker with Afrikaans, the ability to speak German would be a big advantage.

Package

· Highly competitive salary based on experience and qualifications.

· Full on-the-job training & support.

· Great opportunity for advancement.

· 15 days annual leave.

Please send cv to [email protected]. If no reply within 14 days please consider your application unsuccessful.

Job Vacancy - 2nd Line Service Desk Technician - Knysna Based

Job Description
This role provides 2nd level IT ServiceDesk Support Analyst to our small and medium-sized business clients. As well as providing helpdesk support, it will involve completing project work associated with new technology implementations. The role reports to the Technical Director
Experience Required
· Minimum 5 years’ experience in an IT customer service-related position
· Experience at a Managed Service provider or other outsourced IT company
· Have worked within an issue tracking (ticketing) system in the past.
· Experience with Kaseya tools a strong plus.
Skills Required
An understanding of ITIL service management principles including:
· Incident Management
· Request fulfilment
· Change Management
Can troubleshoot these technologies from an administrative, end-user impact level.
· Excellent knowledge of Microsoft’s’ core business applications and OSs
· Excellent understanding and experience in Microsoft 365

· Backup and Disaster recovery solutions.
· Networking: WAN and LAN connectivity, routers, firewalls (particularly FortiGate), and security.
· Remote access solution implementation and support: VPN, Remote desktop Services.
Values and approach to work
· Takes pride in providing outstanding customer service.
· Good attention to detail.
· Communication with customers as required: keeping them informed of Incident and Request progress.
· Ability to relate to clients and speak to non-technical end-users.
· Ability to remain calm under pressure.
· Good writing skills for end-user communication as well as documentation of work.
· Ability to work in a team and communicate effectively., Skills, and/or Abilities
Language Skills
· Must be a fluent English speaker with Afrikaans, the ability to speak German would be a massive advantage
Package
· Competitive salary based on experience and qualifications.
· Full on-the-job training & support.
· Fun working environment and culture.
· Great opportunity for advancement.

CV to be emailed to [email protected]

Exciting news from Networkwise

We are proud to announce that we are now official Crossware partners. This partnership allows us to deliver world‑class email signature solutions tailored to your business needs.

Whether you prefer a self‑managed setup or a fully managed service, we’ve got you covered. Our solutions ensure that every email sent from your organization carries a professional, consistent, and impactful signature — strengthening your brand and communication.

✨ Benefits include:
Centralized management of all email signatures
Consistent branding across your organization
Compliance and legal disclaimers made simple
Options for self‑service or fully managed support

At Networkwise, we’re committed to helping businesses communicate smarter and look sharper.

👉 Get in touch with us today to learn how we can transform your email signatures with Crossware.

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🌍 Neue Perspektiven in Südafrika

Nach seiner Geschäftsreise nach Südafrika im November 2024 zieht unser Geschäftsführer Dennis Hasenmaier ein Fazit:

Im November hatte ich die Möglichkeit, 2,5 Wochen in Knysna, Südafrika, zu verbringen, um die Zusammenarbeit mit unserem IT-Partner Networkwise zu vertiefen. 🤝 Die Kombination aus technischer Exzellenz, Flexibilität und außergewöhnlicher Gastfreundschaft hat mich beeindruckt.

🌟 Die direkte Kommunikation vor Ort und das kulturelle Verständnis haben gezeigt, wie wichtig internationale Partnerschaften für Innovation und Qualität sind.

🇩🇪❤️🇿🇦
Mein Fazit: Der Mix aus deutscher Effizienz und südafrikanischer Herzlichkeit ist der Schlüssel zu erfolgreicher Zusammenarbeit.

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